Please note that we ask all customers to sign the policy listed below before any grooming services will be performed.
- I will inform Haseya Poodles ~ Poodles & Puffs Grooming, of any previous or current medical issues, injuries or concerns of my dog.
- I will inform Haseya Poodles ~ Poodles & Puffs Grooming, of any behavior/aggression issues that I am aware of.
- I will present my dog in good health, having no contagious conditions such as Kennel Cough.
- I confirm that my dog is up to date with all vaccinations.
- I give permission for Haseya Poodles ~ Poodles & Puffs Grooming, to seek veterinary treatment in an emergency if I am unable to be contacted. I agree to pay for all veterinary costs if the groomer is not at fault.
I also agree that I will NOT hold Haseya Poodles ~ Poodles & Puffs Grooming, responsible for:
- Accidental injury, death of my dog due to any pre-existing health conditions.
- Stressful effects that grooming may have on elderly pets. I must inform Haseya Poodles, of any health issues that may affect my pet during the grooming process.
- Nicks or cuts resulting from the grooming of matted or neglected coats, or any irritation caused by the removal of matted coats.
Clip Offs Matted Coats:
- I agree to allow Haseya Poodles ~ Poodles & Puffs Grooming, to clip my pet's coat short if my dog is matted.
- I acknowledge that this procedure can cause irritation to the skin, hematomas (ears), and increased risk of cuts and nicks to my pet.
- I acknowledge that severe matting can cause bruising of the skin, hot spots or sores under the matting.
- I acknowledge that I will not hold Haseya Poodles ~ Poodles & Puffs Grooming, responsible for any injuries/irritations from this procedure of uncovered by this procedure.
- I understand that Haseya Poodles ~ Poodles & Puffs Grooming, can refuse to groom my pet if the matting is too severe and/or time consuming. In this event, I understand that a late cancellation fee will apply.
Fleas & Ticks:
- I agree that my dog will be free of fleas, ticks and other parasites.
- I understand that if there are fleas/ticks present on my dog, that I will be charged the price to have the salon fumigated and that my dog will be given an immediate flea rinse at an additional cost.
Vaccinations:
- I agree that my dog will be up to date with all of it's vaccinations and I will not hold Haseya Poodles ~ Poodles & Puffs Grooming, responsible for common diseases (e.g. Kennel Cough) that are covered by vaccinations.
Pricing:
- I understand that pricing is subject to coat condition, style chosen and time taken.
- I understand that there may be additional dematting fees, handling/aggression and/or brush out fees.
- I understand that for style/breed/longer length clips, dogs that are not on a regular 4-6 weekly schedule will incur added fees for extra time taken.
- I understand that there is a 48-hour satisfaction guarantee, and I must inform Haseya Poodles within 48 hours of any issues arising from my dog's groom.
- I understand to allow 3-hours for all grooming services and longer for larger dogs.
Shop Rules:
I acknowledge:
- All dogs must enter the property / salon on a lead for safety reasons.
- Dogs are to be toileted outside of the property gates before my appointment.
- Customers are not to open the entrance gates, that I will be met at my car outside of the gates.
- I will be called when my dog is ready and that my dog will be brought to me upon my arrival.
- I will arrive on time for my appointment and pick up within 30-minutes of completion of grooming.
- If I am more than 30-minutes late to pick up my dog after the grooming session is completed, that additional fees may apply.
- If I am more than 15-minutes late for my appointment, it may result in my appointment having to be cancelled and rescheduled and that a Late Cancellation fee will apply.
Aggression:
- I understand that Haseya Poodles ~ Poodles & Puffs Grooming, can refuse to groom my pet if it shows signs of aggression which may risk injury to itself or staff.
- I agree that I will pay for services already rendered under this occurrence.
- I agree that my pet may need to be muzzled for the safety of all members concerned.
By signing below, I acknowledge that although all care and precaution will be is taken, accidents may occur during the grooming process of my dog. If this occurs, I, the pet owner /carer do not hold Haseya Poodles ~ Poodles & Puffs Grooming, accountable, and I understand that I will be liable for any related veterinary costs.
I also acknowledge Haseya Poodles ~ Poodles & Puffs Grooming, will apply the Late Cancellation Policy, being 100% of service booked per dog for loss of earnings relative to:
- No Shows.
- Less than 24-hours' notice being given.
- Refusal by Haseya Poodles ~ Poodles & Puffs Grooming to groom aggressive dogs.
- Refusal by Haseya Poodles ~ Poodles & Puffs Grooming to groom severely matted dogs.
I also acknowledge that there is a late pick-up fee for dogs collected once the grooming is completed and I will be charged a late fee of $10/10-minutes.
Client Information Form Packet will be provided to all new clients which will require signatures prior to scheduling an appointment.