Grooming Services & Policies

Please note that we ask all customers to sign the policy listed below before any grooming services will be performed.

• I will inform Haseya Poodles ~ Poodles & Puffs Grooming, of any previous or current medical issues, injuries or concerns of my dog.
• I will inform Haseya Poodles ~ Poodles & Puffs Grooming, of any behavior/aggression issues that I am aware of.
• I will present my dog in good health, having no contagious conditions such as Kennel Cough.
• I confirm that my dog is up to date with all vaccinations.
• I give permission for Haseya Poodles ~ Poodles & Puffs Grooming, to seek veterinary treatment in an emergency if I am unable to be contacted.  I agree to pay for all veterinary costs if the groomer is not at fault.

I also agree that I will NOT hold Haseya Poodles ~ Poodles & Puffs Grooming, responsible for:

• Accidental injury, death of my dog due to any pre-existing health conditions.
• Stressful effects that grooming may have on elderly pets.  I must inform Haseya Poodles, of any health issues that may affect my pet during the grooming process.
• Nicks or cuts resulting from the grooming of matted or neglected coats, or any irritation caused by the removal of matted coats.

Clip Offs Matted Coats:

• I agree to allow Haseya Poodles ~ Poodles & Puffs Grooming, to clip my pet's coat short if my dog is matted.  
• I acknowledge that this procedure can cause irritation to the skin, hematomas (ears), and increased risk of cuts and nicks to my pet.  
• I acknowledge that severe matting can cause bruising of the skin, hot spots or sores under the matting.  
• I acknowledge that I will not hold Haseya Poodles ~ Poodles & Puffs Grooming, responsible for any injuries/irritations from this procedure of uncovered by this procedure.
• I understand that Haseya Poodles ~ Poodles & Puffs Grooming, can refuse to groom my pet if the matting is too severe and/or time consuming.  In this event, I understand that a late cancellation fee will apply.

Fleas & Ticks:

• I agree that my dog will be free of fleas, ticks and other parasites.
• I understand that if there are fleas/ticks present on my dog, that I will be charged the price to have the salon fumigated and that my dog will be given an immediate flea rinse at an additional cost.

Vaccinations:

• I agree that my dog will be up to date with all of it's vaccinations and I will not hold Haseya Poodles ~ Poodles & Puffs Grooming, responsible for common diseases (e.g. Kennel Cough) that are covered by vaccinations.

Pricing:

• I understand that pricing is subject to coat condition, style chosen and time taken.  
• I understand that there may be additional dematting fees, handling/aggression and/or brush out fees.
• I understand that for style/breed/longer length clips, dogs that are not on a regular 4-6 weekly schedule will incur added fees for extra time taken.  
• I understand that there is a 48-hour satisfaction guarantee, and I must inform Haseya Poodles within 48 hours of any issues arising from my dog's groom.
• I understand to allow 3-hours for all grooming services and longer for larger dogs.

Shop Rules:

I acknowledge:

• All dogs must enter the property / salon on a lead for safety reasons.
• Dogs are to be toileted outside of the property gates before my appointment.
• Customers are not to open the entrance gates, that I will be met at my car outside of the gates.
• I will be called when my dog is ready and that my dog will be brought to me upon my arrival. 
• I will arrive on time for my appointment and pick up within 30-minutes of completion of grooming.  
• If I am more than 30-minutes late to pick up my dog after the grooming session is completed, that additional fees may apply.
• If I am more than 15-minutes late for my appointment, it may result in my appointment having to be cancelled and rescheduled and that a Late Cancellation fee will apply.

Aggression:

• I understand that Haseya Poodles ~ Poodles & Puffs Grooming, can refuse to groom my pet if it shows signs of aggression which may risk injury to itself or staff.  
• I agree that I will pay for services already rendered under this occurrence.  
• I  agree that my pet may need to be muzzled for the safety of all members concerned.

By signing below, I acknowledge that although all care and precaution will be is taken, accidents may occur during the grooming process of my dog.  If this occurs, I, the pet owner /carer do not hold Haseya Poodles ~ Poodles & Puffs Grooming, accountable, and I understand that I will be liable for any related veterinary costs.

I also acknowledge Haseya Poodles ~ Poodles & Puffs Grooming, will apply the Late Cancellation Policy, being 100% of service booked per dog for loss of earnings relative to:

• No Shows.
• Less than 24-hours' notice being given.
• Refusal by Haseya Poodles ~ Poodles & Puffs Grooming to groom aggressive dogs.
• Refusal by Haseya Poodles ~ Poodles & Puffs Grooming to groom severely matted dogs.

I also acknowledge that there is a late pick-up fee for dogs collected once the grooming is completed and I will be charged a late fee of $10/10-minutes.

Client Information Form Packet will be provided to all new clients which will require signatures prior to scheduling an appointment.